Troubleshooting tips: Cannot assign student to Locker even though it exists, nor can you create and add a new lock

Situation 

When trying to add an existing lock to the student record the system indicates it does not exist even though the lock is in the system and no student is attached to it. You have students with the locks to be assigned that experience this error. 

Solution 

1. Setup > Lockers > Locks 

Search by serial number/combination number.  

IMPORTANT: Ensure the lock type is school supplied lock. If not, then update it. Make note of the combination number 

2. Setup > Lockers > Lockers 

Search by combination number. This will identify the locker associated with the combination.  

3. Check the built-in lock option  

Edit the locker number > The combination should appear below in the built-in lock section > Uncheck the built-in lock to delete the combination from the fields > SAVE 

4. Go into the student records > lockers > Edit (select pencil icon) > Change option to existing lock > Typing in the serial number or combination should display the lock now > SAVE