OSBIE – Cannot submit incident

Modified on Wed, 7 May at 6:26 PM

Issue

When attempting to submit an incident, you may encounter the following error:

Cause

This error typically occurs when the Principal's email address is missing from the school's account information.

Resolution

To resolve the issue, follow these steps:

Verify Principal Information
Check Principal’s Account under Staff records
1. Search for the School Principal account
2. Confirm that a valid email address is entered for the Principal.
Update Missing Email (if necessary)
1. If the Principal's email is missing, the school must update the account record to include a valid email address.
Once the update is made, attempt to resubmit the incident.