When you create an incident under student records you need to choose who is reporting the incident and the role of that person.

Under the student record> Incidents 

You can add a new incident or edit an older one if needed. Click on the + to add a new one.

Fill out the information needed, choose the role of the person that reported the incident then click search.

Click search when the next window opens or type in the name of the person.

Place a checkmark beside the name and click select (bottom right corner)

You can now see the role and the name displayed correctly. Click Save