Ticketing System Help

Help Guides and Tutorials for Users

Portal Demo
  Password: keous1234
Thu, 19 May, 2016 at 12:58 AM
Create a new support ticket
Step 1: From the Dashboard, click on New support ticket.   Step 2: The following screen will open.  Fill out the ...
Tue, 3 May, 2016 at 6:27 AM
Check your ticket status
Click on the Check ticket status link from the Dashboard.   You can view your past issues by clicking on the little arrow next to 'Open...
Tue, 3 May, 2016 at 6:18 AM
Searching Solutions and Forums
you can search the Solutions, forums or your own tickets.  It will give you a suggestion or you can see the results and filter by category F...
Tue, 3 May, 2016 at 6:30 AM
Screen capture software
Screen capture software Using a screen capture software like Jing to add screen shots and add annotations to help explain your issue Jing Download: ht...
Sun, 15 May, 2016 at 10:36 AM
Accessing Edsembli Support
The attached document provides instruction on how to access Edsembli support.
Wed, 7 Oct, 2020 at 6:20 AM
Capturing Web Traffic in Your Browser
In order to better troubleshoot and investigate a web application error, it can be a good idea to collect browser traffic and console errors through export...
Fri, 10 Jun, 2022 at 9:32 AM
How to export tickets from the Customer Portal
1. Navigate to https://sis.support.edsembli.com/en/support/home 2. Click "Tickets" 3. Click "Export tickets" 4....
Fri, 1 Mar, 2024 at 11:14 AM