Ticketing System FAQ (7)

FAQ about the Ticketing System and Support Ticket resolution process.

What is the escalation procedure if there is no timely response or resolution?

Modified on Fri, 11 Nov, 2022 at 3:29 PM
I can't see other boards' tickets? Why?

Modified on Fri, 20 May, 2016 at 4:39 PM
What does the Status of my Support Ticket Mean?

Modified on Mon, 31 Jul, 2017 at 1:34 PM
Severity or Priority Rating

Modified on Mon, 6 Feb, 2017 at 10:14 AM
Forgot Password - for Keous Service Portal

Modified on Fri, 22 Jul, 2016 at 10:01 AM
Cannot add comments to tickets

Modified on Fri, 1 Jun, 2018 at 9:40 AM
BC Reporting: 1701 File not including Kindergarten Students

Modified on Mon, 4 Oct, 2021 at 2:19 PM