New Customer Welcome Package

Modified on Tue, 20 Aug at 4:58 PM

New Customer Welcome Package

GOAL: To provide an overview of different links to resources, forums, articles and all other content made available to customers.

Users can first use the below link to log into your Sparkrock/edsembli Support Portal.

This page can then be bookmarked for easy access to submit, review and respond to tickets + access all other materials.

Support Home Link: Support : edsembli Support

Using the Support Portal to manage tickets is the recommended method

Below is a Ticket Submission Template which outlines some of the information our Support Team finds helpful when troubleshooting and will allow for a faster turnaround for your reported item.

Ticket Submission Template: Helpdesk : edsembli

Forum Links

HRP 5.0 Patch Release Forum: HRP v5.0 Releases and Patches : edsembli Support

HRP 5.2 Patch Release Forum: edsembli HRP 5.2 Releases and Patches : edsembli Support

HRP Bulletin: K212 HRP Bulletins : edsembli Support

Solution Articles

HRP 5.0: HRP 5.0 Windows Application : edsembli Support

HRP 5.2 Web: edsembli HRP 5.2 : edsembli Support

Repeatable Processes

[RESOURCES] Process Overview Solution Articles:

[PAYROLL - Reporting Menu] - REVCAN Liability Report Overview - Helpdesk : edsembli

[PAYROLL - Cheque Process] - Generating EFT File & Web Pay Statements - Helpdesk : edsembli

[PAYROLL - Accounting] - Generating Payroll Posting File for FINANCE - Helpdesk : edsembli

[SYSTEM] - Complete Security Access Setup Process - Helpdesk : edsembli

[PLATFORM MAINTENANCE] - How to Empty Cache and Hard Reload after Deployment - Helpdesk : edsembli

Workflow & Best Practices

PAY2PAY Process: Helpdesk : edsembli

Cloud Learning

HRP – ESS Catalogue: Helpdesk : edsembli

HRP – HR Catalogue: Helpdesk : edsembli