Troubleshooting Very High Tax on Pay Run

Troubleshooting Very High Tax on Pay Run

ISSUE: Pay run is completed and one or multiple employees are experiencing extremely high taxation on the Pay Register. 

PAY REGISTER

Troubleshooting Steps

1. Subject Entity Maintenance
2. Pay Run Debug File
   1. Verify Tax section
3. Payroll > Employee > Stat Deductions
   1. Tax Restart = Y? 
   2. Is Taxable Income being redirected to OTHER_TAX_GROSS = Y? 
4. Check Employee Pay Records for this Pay Period to see whether Gross Tax is in REG_TAX or OTHER_TAX or a mix of both
5. If it is a special Pay Run, 100% of Income is under OTHER_TAX_GROSS
6. Verify Employee Position
   1. Is there one position or both, if multiple; which is Primary/Home Group? 
7. Payroll > Employee > Recurring Payments
   1. Verify Other Payments setup correctly in SEMs

PAYROLL > GROUP DATA > SUBJECT ENTITY MAINTENANCE > EMP_GROUP

**Review REG_TAX_GROSS and OTHER_TAX_GROSS records**

PAY RUN DEBUG FILE > TAX Section

**Verify Tax calculations and amounts which produce Tax amount in PAYREG**

PAYROLL > EMPLOYEE > STAT DEDUCTIONS > EID

**Taxable Income from Secondary Group to OTHER_TAX_GROSS = N/A**

EC_EMPLOYEE_PAY_RECORDS > EID + PAYNUM

select * from EC_EMPLOYEE_PAY_RECORD

where EMPLOYEE_ID = 'xxxxx'

and PAY_NUMBER = 'YYYYNN'

TAX = high amount

OTHER TAX / OTHER_TAX_GROSS is basically 0 

STAFFING > POSITION & ASSIGNMENT > 10048 

**Verify Position setup, number of Positions & FTE for each (if multiple)**

NOTE: Employee has 1 Position, but 2 Salary Earning Codes in PAYREG

PAYROLL > EMPLOYEE > RECURRING PAYMENT > EID

**Salary was being paid from this module – Not usually a good way**

Sometimes Earning Code might be incorrect. Example: was SALARY but should be REMEDY Payment for previous years

**Replace SALARY with REMEDY for same amount**

ABORT PAYRUN > SCHEDULE > PAY RUN > PAY REG

**Verify if Earning Code has updated & if Tax has normalized**

Assuming Tax is still high, check what results occur if Recurring Payment is deleted

• Does this normalize the Taxation?
  1. If so, perhaps Subject Entity Maintenance issue

ABORT PAYRUN > DELETE REMEDY PAYMENTS > EID

**REMEDY payments are deleted**

DELETED REMEDY PAYMENTS > RERUN PAY REGISTER

**Tax amounts normalize**

This indicates a Subject Entity Maintenance issue where Other Payments > Remedy is being mishandled

NOTE: Important to remember to input the REMEDY payments back in, removing them was simply to see if the system would generate any change. 

PAYROLL > SUBJECT ENTITY MAINTENANCE > EMP_GROUP

FIX: Delete the REG_TAX_GROSS + REMEDY line

Its telling HRP to include it twice in taxable income

RE-ADD REMEDY PAYMENTS > DELETE SEM RECORD > RE-RUN PAY > PAY REG

**Tax has completely normalized**